Remote desktop software has been stuck in the same paradigm for decades: install an agent on both machines, pay a monthly subscription, and hope the NAT traversal works. We built something different.

What Is Remote Support?

Remote Support on 25cent.cloud lets you start a browser-based remote desktop session by sharing a link. The person on the other end clicks it — no downloads, no installs, no accounts required. You see their screen and can take control instantly.

It's designed for the real-world use cases IT professionals, MSPs, and freelancers face every day:

  • Helpdesk tickets — "Can you show me what's happening?" becomes a one-click link
  • Client support — Walk a client through a configuration issue in real-time
  • Training sessions — Take control of a trainee's screen to demonstrate a workflow
  • Quick fixes — SSH into a server is great, but sometimes you need to see the GUI

Built-in Collaboration Tools

Every Remote Support session includes tools that competitors charge extra for:

  • Real-time chat — No need to switch to Slack or Teams during a session
  • File transfer — Drag and drop files between machines. Send a config file, a patch, or a log export
  • Voice calls — Built-in voice communication so you can talk through the issue
  • Session recording — Record the entire session for compliance, training, or documentation

No-Install Architecture

Traditional remote desktop tools require agents on both machines. That means:

  • Convincing users to download and install software
  • Dealing with corporate firewall restrictions
  • Managing agent updates across hundreds of machines
  • Paying per-seat licensing regardless of usage
25cent.cloud Remote Support eliminates all of these problems. Everything runs in the browser. The support technician starts a session, gets a link, and shares it. Done.

Pricing That Makes Sense

TeamViewer starts at $50/month. AnyDesk starts at $15/month. Most sessions last 15-30 minutes.

With 25cent.cloud, you pay 1 quarter per hour (25¢/hour). A typical 30-minute support session costs one quarter. No monthly fees, no per-seat pricing, no annual contracts.

For an MSP handling 20 support sessions per month averaging 30 minutes each, that's $5/month instead of $50-$200/month with traditional tools.

Getting Started

  • Log into your 25cent.cloud dashboard
  • Navigate to Remote Support
  • Click "Start Session" and configure your options
  • Share the generated link with the remote user
  • They click the link — you're connected

API Integration

Integrate Remote Support into your existing ticketing system:

```
POST /api/remote-support/sessions
Authorization: Bearer YOUR_TOKEN
Content-Type: application/json

{
"duration": 1,
"enableChat": true,
"enableFileTransfer": true,
"enableVoice": true
}
```

The response includes a session URL you can embed in your ticket, paste in a chat, or send via email.

Security First

Every session is encrypted end-to-end via TLS 1.3. Session tokens are unique and non-reusable. When the session ends, all data — recordings, transferred files, chat history — is permanently purged. There's no persistent agent running on either machine, so there's nothing to exploit after the session ends.

Remote Support is available now. Read the full guide or check pricing.